Pathways is a service initiated and delivered by Praxis Institute for Participatory Practices for organisations working at grassroot levels. It aims to ensure that the communities- at risk receive integrated care. It is an innovative tool that makes case management easier by maintaining their case records in one place and streamlines support provided by organisations to persons vulnerable to various kinds of risks and vulnerabilities. It provides a platform for generation of reports helping grassroots organisation analyse their own data and further use it for purposes like advocacy, planning, improved case management and monitoring. Strict privacy and data encryption controls protect victims’ identity and offer security far beyond paper-based systems.
UNDERSTANDING CASE MANAGEMENT
Prepare profile of the client and others associated with a case
List out needs identified in the assessment process and determine steps for addressing them
Regularly monitor the status of a case, identifying gaps and further steps to be taken
Regularly check whether a client and his/her family are receiving appropriate services, reviewing the plans accordingly
JOURNEY OF PATHWAYS
Pathways is a digital case management system for vulnerable communities.
It will support partner organisations in providing
integrated care to
communities at risk.
The team members visited offices of different pilot partners to develop a better under-standing on case management, to understand their current format of case management and the challenges they are facing.
After rounds of meeting with the stakeholders a final structure was evolved. Partners were oriented on functioning and features of software. A live detailed demo was conducted after which the software was rolled out.
In 2019, Pathways was conceptualized
Meetings and visits with partners
Finalizing and launching of Pathways desktop version
Onboarding partner NGOs
Experts panel review and designing
Kick off meeting was conducted with several NGOs including the pilot partners. This
meeting helped to understand their current challenges and expectations.
Meetings were conducted with community members, ground level staffs and other experts. These meetings helped us to review the framework of Pathways, fine tune it as per their experiences, feedback/